Privacy Policy

Who we are

Our website address is: https://lettersbyloulou.com.au.

Delivery/Shipping Policy

Delivery Location

Items offered on our website are only available for delivery to addresses in Australia. International shipping is not available at this time. Average delivery days will be 05 days up to a maximum of 14 days.If you still have not received your purchase within this time frame, please contact us URGENTLY.

Please note we do not ship on [Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.]

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Refund/Returns Policy

Thanks for purchasing our products at Letters By Loulou

We Comply with the Australian Consumer Law. Should you receive a faulty product upon arrival. By faulty we mean markings or scratches in the acrylic material you will be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

Our products are fragile and must be handled with care, therefore we are not responsible for breakages of the acrylic we pack our products to the best of our ability. We cannot guarantee mishandling via transit.

Privacy Policy:

PRIVACY POLICY

This Privacy Policy applies to the services offered by Letters By LouLou.

1. Personal information:

Letters By LouLou is committed to safeguarding personal privacy. It recognizes that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, the Company will only collect and use personal information as set out below.

2. Collecting personal information:

Letters By LouLou will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.

3. Use of tracking technologies:

Letters By LouLou uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. 4. Using and disclosing your personal information:

Personal Information will be used for the following primary purpose:

– To fulfill obligations under any sale and purchase contract and/or any other contract between the individual and Letters By LouLou.

– To render services related to Letters By LouLou’s business such as warranty or after sales services.

For the purpose described above, information may be shared with Letters By LouLou’s group companies either in Australia or overseas. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider, a non-Company group company.

5. Contact by the Company:

Letters By LouLou may contact individuals using the information, which was provided by them in order to:

– Provide information that may be of interest about upgrades, new Company products, special offers and other matters that may be of interest.

– To send newsletters.

6. Individual’s right of access:

Individuals have the right to review the information that may be recorded on Letters By LouLou’s database. Information may be reviewed by contacting the Company on the customer enquiry number [Number].

9. The Company and links to other web sites:

Letters By LouLou provides links to web sites outside of the Company site. These linked sites are not under the control of Letters By LouLou, and Letters By LouLou is not responsible for the conduct of companies linked to the Company web site, nor for the performance or otherwise of any content and/or software contained in such external websites.

10. Problems or queries:

Queries relating to the Privacy Policy, or any problems or complaints may be directed to the Personal Information Officer by calling the customer enquiry number [Number].

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements